Frequently asked questions

What are your opening hours ?


The website never closes !! Our contact us page (see the main menu above) is the best way to get in touch with us. If you have a query regarding the website or an order, this will alert us quickly.




I made an order but my payment failed, what do I do ?


Sometimes things go wrong and payments fail to go through for many reasons. If this happens, the order will be marked as "pending" in our system and no flies will be sent out and no payments will be taken. In this situation, we will contact you to confirm whether you still want the order and to take payment.




Are my card details safe if I use your site?


Yes, we accept payments by Credit/Debit Card and Paypal. We never get to see your card details at all, the security is there to protect our customers. All transaction information entered is encrypted using 128-bit SSL certificates & no card information is ever passed unencrypted. You can be completely assured that your card details cannot be examined, used or modified by any third parties attempting to gain access to sensitive information. Our payment provider is fully PCIDSS compliant and as such, you are fully protected.




When will I get my flies ?


We send out all orders via 1st class post. If you order before 4pm, we will post your flies on the same day. You should therefore receive them the next business day. Unfortunately, even though we post on the same day, due to Covid-19 impacts, we cannot guarantee the Royal Mail will definitely deliver on the next business day. Once the flies are posted we're entirely in their hands.




How much do flies costs to post ?


If the total order value is less than £10, we charge £1.50 for postage and packing. However, orders of £10 and over are posted free of charge. The postage charge will be removed from your cart automatically once the £10 threshold is reached.




Do you offer any special deals ?


If you spend over £25 on one order on our site, we will send you a high quality double sided perspex fly box with your flies, completely free of charge. You don't need to do anything other than spend £25 or over, we'll do the rest.




What is your privacy policy?


Our privacy policy can be seen in full on the following page : https://www.troutfliesdirect.com/troutfliesdirect/privacy-policy




How can you sell flies so cheaply ?


The whole ethos of Trout Flies Direct is to order large quantities of flies from high quality suppliers and pass on the resulting cost savings to you the customer.

Through the years, we have built strong relationships with top quality tyers and due to the large number of flies we order (thousands per month) we have ben able to negotiate massive discounts, enabling us to offer the flies to you at very low rates indeed.

We DO NOT import our flies from China and you will find the quality is exceptional. Do not be taken in by firms selling at extortionate prices they are absolutely no better than ours.

We are so confident we offer a full no quibble money back guarantee.





Trout Flies Direct
The Troutery
37 Moor Lane
Gotham
Nottingham
NG11 0LH
Tel : 0115 859 0770